First Time Setup -
Phone available:
Option 1: Notification via Auth0 Guardian App
1. Download Auth0 Guardian App: Install the Auth0 Guardian app from your phone's app store.
2. Initiate Setup in Kpler Terminal: Upon logging into the Kpler terminal, choose the MFA setup option.
3. Scan QR Code: Open the Auth0 Guardian app and scan the QR code displayed on the Kpler terminal screen.
4. Verify Setup: Follow the prompts in the Auth0 Guardian app to complete the setup process.
Option 2: Google Authenticator or similar
1. Download Google Authenticator or any other similar apps such as Okta Verify, Microsoft Authenticator
2. QR Code Verification: Upon login, you will encounter a page displaying a QR code. Open your preferred mobile security application that supports a second type of confirmation for websites and online services (such as Google Authenticator, Okta Verify, Microsoft Authenticator). Use the app to scan the QR code provided on the Kpler terminal page.
3. Recovery Code: Safely store the recovery code provided by the mobile security application. This code serves as a backup in case you encounter any issues with your primary authentication method.
4. Access Granted: Once the QR code is successfully scanned and authenticated, you are ready to enjoy the Kpler world!
Option 3: SMS
1. Provide Phone Number: Enter your phone number during the MFA setup process in the Kpler terminal.
(Important: Do not put 0 after the country code otherwise the SMS will not be sent.
Correct example: +44123456789 | Incorrect example: +440123456789)
2. Receive SMS Code: You will receive an SMS with a verification code on your provided phone number.
3. Enter Code: Enter the code received via SMS into the Kpler terminal to complete the setup.
Option 4: Phone call
1. Provide Phone Number: Enter your phone number during the MFA setup process in the Kpler terminal.
(Important: Do not put 0 after the country code otherwise the SMS will not be sent.
Correct example: +44123456789 | Incorrect example: +440123456789)
2. Receive Phone Call: You will receive an automated phone call with a spoken verification code.
3. Enter Code: Listen to the spoken code and enter it into the Kpler terminal to complete the setup.
Subsequent Logins:
Using previously set up method
Upon subsequent logins, use the same method (Auth0 Guardian app or Google Authenticator) as during the first-time setup.
Connect using other method: send emails
1. If unable to use the previously set up method, request a code via email.
2. An email with the MFA code will be sent to your registered email address.
3. Use this code to complete the login process in the Kpler terminal.
Change of phone:
Transfer MFA Setup: If you change your phone but still have access to the same mobile security application (e.g., Google Authenticator, Auth0), you can transfer the MFA setup from your old phone to the new one. Most MFA applications provide instructions for transferring accounts between devices.
Re-enable MFA: If you are unable to transfer the MFA setup to your new phone (e.g., due to loss of access to the old phone), you will need to re-enable MFA on your new phone. This typically involves scanning the QR code provided by Kpler during the initial setup process or using the recovery code to set up MFA again.
Don’t have access to your phone:
Use Emails Options
Backup Recovery Code: If you saved the recovery code provided during the initial setup of MFA, you can use this code to regain access to your account. This recovery code serves as a backup in case you lose access to your primary authentication method (e.g., your phone).
If you have lost your recovery code, you can contact Customer Success to recover your account.